Complaints Procedure
If you are unhappy about any aspect of your experience
— we want to know. Any complaints should be sent either by email
or by letter (our address can be found either through your licensee
or direct to us (contact here).
On receipt of a complaint, we will
- Acknowledge receipt of the complaint within five working days
- Tell you how long it will take to investigate your complaint
- Keep you informed throughout the process
Constructive criticism is always welcomed. To provide
us with your feedback, please get in touch.
