Interesting times. Uncertainty is running rife, and change is no longer desirable, it’s mandatory in almost all areas of our “normal” world. How you respond is up to you, if you have the requisite mental agility, and can capitalise on that by ensuring you have the...

"It was the worst of times, it was the best of times, it was the age of foolishness, it was the age of wisdom, if was the epoch of incredulity, it was the epoch of belief, it was the season of Darkness, it was the season of Light, it was the winter of despair, it was...

Because of the disagreement, tension and emotional repercussions of dealing with a difficult person, most people lose sight of reality. Quite naturally in these circumstances, most people take the problem personally. Rarely do people take it personally in the right...

“If you do what you’ve always done…” “You cannot solve a problem with the same level of thinking.” When immersed in a difficult situation with a difficult person, hard-coded behaviours and emotions reign supreme. So, how on earth can you think, feel or act differently...

When you are facing up to dealing with difficult people, many thoughts and emotions crowd in. These tend to be negative - about them and the situation. “How could they behave in such a way? They are so blinkered! So frustrating - they just ignore me. They shouldn’t...

Amazing, what an incredible performance you’ve put in. You rose to the challenge, moved heaven and earth, and delivered. Everyone is pleased and you’re confident they will honour their promise to you. You took them at their word when they promised that hitting your...